Pay Your NYC Water Bill Online Using My DEP Account – Detailed Guide 2024

Paying your water bill online with My DEP Account is quick, easy, and secure. However, many consumers who try to pay their water bill get confused while navigating the DEP portal.

Today I am going to provide a step-by-step guide on how to log into the DEP portal, navigate the site, and pay your water bill online.

Let’s get started!

How To Create An Account on DEP Portal?

First, you will need a My DEP Account, before you can pay your water bill.

Below are the steps you need to take to create an account on the New York City Department of Environmental Protection (NYC DEP) portal to pay NYC water bill:

• Open your browser, and copy and paste the link https://www.nyc.gov/site/dep/index.page in the browser address bar.
• Once the site is visible, scroll a little down and you will see the option that says “My DEP Account“, click on that button.

• A new window will pop up, in which you have to select the option “Sign up now“.

• Again the new window will open and you will see the Sign up for My DEP Account page.
• Now fill in the blank fields, enter your first name, and last name, and choose an unguessable strong password.
• The password should be between 8-64 characters, at least 1 lower and uppercase letter, at least 1 digit, and a symbol.
• After providing the details, click on the “Next” button..

• A verification window will open in which you have to fill in your legitimate email address and click on the “Send verification code” option.
• Open your email inbox and find the email from DEP, inside the email you will find the verification code to activate your account.

• Put that code in the verification field provided and click on “Next“.

• Now the last step to creating an account on the DEP to pay the water bill is to enter the “Account Number“. And generating an activation token by following the instructions.
• The image below also shows the sample bill that you may find helpful to understand your water bill.

• Enter your account number and the activation token and than click on Create Account as shown in the below image:

• Once you are done with this process, you will see your dashboard like the one below with all your and the bill details:

• Congratulations, you have successfully created and activated your MY DEP Account to pay your water bill online.

Do not forget to check your NYC water bill for any errors, this may save you money.

Benefits of having a My DEP Account”

Having a My DEP account has many perks, such as:

• Paying your water bill online: If you have a My DEP account, you can do nyc environmental protection water bill online, which is easy and saves time. You can also keep track of how much water you use and sign up to be notified of leaks online.
• Autopay feature: You can sign up for autopay, which takes the sum or payment amount directly from your bank account or credit card on the due date or a set date every month.
• This function keeps you from having to remember to pay your bill on time, and it also cuts down on the number of calls to the call center, borough offices, and correspondence unit about bills.
• DEP is giving users a $100 credit as an incentive to sign up for an autopay.
• Access to various services: After registering, you can use many services, such as keeping track of how much water you use, signing up for online leak alerts, and seeing and paying your water bill online.
• Environmental benefits: If you sign up for e-bills, you can get rid of paper bills, which is better for the earth.
• Customer service: If you have any problems setting up your account, you can email mydephelp@dep.nyc.gov for help.

Having a My DEP account is helpful in many ways, such as being convenient, saving time, and being good for the world

How To Login To Your My DEP Account?

After signing up for MY DEP Account, you can log in to your account and use it to do many things, such as paying utility bill like the water bill, keep track of how much water you use, and sign up for online leak alerts.

If you already created your DEP Account as shown above, you are now ready to signin to your account anytime anywhere.

Here is how to do that:

• Open the browser, and go to the website https://www.nyc.gov/site/dep/index.page.
• Scroll down and you will a blue button “My DEP Account“. Click on it.

• On the other window, you will see the option to sign in to your DEP account.
• In the required fields, Type in your email address and password that you used to sign up.
• Now click on the “Sign In” option.

That’s it, you have now successfully signed in to your NYC DEP account. Know in detail about your NYC water bill and the payment options so that you do not get confused during the process.

How Do I Reset My DEP Account Password?

In case you forgot your password, you can easily reset your My DEP account password by following the below instructions:

• Visit the official website of NYC DEP to access your My DEP Account.
• Under the “Sign In” button, click on the “Forgot Your Password?” link.

• Type in the email address that is linked to your account and click “Send code.”

• Put that code in the field provided and click the “Reset Password” option.
• Now, choose a strong password that is not easily guessable.
• You are done with resetting your MY DEP account password.

Ways To Pay Your NYC Water Bill

There are mainly 4 methods to pay your water bill on the NYC DEP Portal. Below you wil learn about all those methods in brief:

Method 1: Pay Your NYC Water Bill Online

To pay the water bill online, you need to have a “My DEP Account” so that you can log in and pay your water bill.

You can do the following with your free My DEP Account:

• Conveniently pay your utility bills.
• Get your bills emailed to you, get NYC water bill payment history, see and print your current bill using the water bill lookup option, or find and print old bills.
• Keep track of how much water you use and sign up for online leak alerts.
• Fill out forms online and check on their progress.

To pay your water bill online, check out the steps below:

• Go to your “My DEP Account” from the NYC water bill website.

• Click on the “Sign In” link button after adding your email and password.

• On your dashboard, you will see the amount you have to pay for your water usage.

• Click on the “Make a payment” option.
• If you haven’t entered your information in your DEP account such as your account number, your credit/debit card details, etc. You need to enter it first to make the payment.
• Choose the “Continue” button.

• You have now successfully paid your water bill using My DEP Account.

Method 2: Pay Your NYC Water Bill By Phone

Customers from New York can pay the water bill with the help of a phone call. You will need these things to pay your NYC water bill over the phone: Here is how to do it:

• The number in the upper left part of your water bill is your account number.
• An account with a bank, a credit card, or a debit card to pay.

1. Call (866) 622-8292.
2. Following the system prompts, you can quickly pay your water bill with a bank account, credit card, or debit card.
3. You won’t have to pay anything extra if you use a cash or savings account.

PLEASE NOTE:  You will be charged a small fee of 2.25 percent if you pay with a Visa, MasterCard, Discover, or American Express card.

Method 3: Pay Your NYC Water Bill In Person

1. You can go to one of the NYC Business Centers to pay your water bill in person.
2. You can call 311 or go to the website of the NYC Department of Environmental Protection to find out where the closest center is.
3. For payment, bring your water bill and a check or money order.
4. You can also pay your bill in person at any Apple Bank branch location.
5. Please keep in mind that there is no fee if you choose to pay with a cash or savings account.
6. You will be charged a small fee of 2.25 percent if you pay with Visa, MasterCard, Discover, or American Express.

Simple? Now, let us know about the last way to pay the NYC water bill.

Method 4: Pay Your NYC Water Bill By Mail

1. You will need the bill stub and envelope that come with your monthly NYC water bill to pay it by mail.
2. The check or money order must also have your account number written on it.
3. No payments can be made or accepted after the due date.

You can mail it to the below address:

NYC Water Board
P.O. Box 11863
Newark, NJ 07101-8163

Super easy methods for paying your NYC water bill. Isn’t it?

Good To Know: If you see high water usage on your bill, and you are sure that there is something wrong with the bill than you can also submit a dispute to NYC DEP authorities to investigate the matter and correct your bill.

Make things easier for yourself by setting up autopay for your watter bills. You can set your choices and enjoy the benefits of automatic bill payments, which will save you time and effort.

Also, you can save $100 or more by enrolling in the DEP autopay feature.

NYC Water Bill Assistance Programs

The goal of the NYC Water Bill Assistance Program is to help low-income families pay their sewer and water costs. These are some of the programs that are out there:

• Low-Income Household Water Assistance Program (LIHWAP): People with low incomes can get help from this program to pay for their water and sewer bills. The program can help people whose water and/or sewer bills are past due (in debt).
• Multi-Family Water Assistance Program: This program gives credit for water and sewer to affordable multifamily housing projects that are qualified and are helped by the HPD or HDC. Projects that qualify can get a $250 credit on their 2023 water and sewer bill for each residential unit.
• The Multi-Family Conservation Program (MCP): For units to be qualified for this program, they must do certain things to protect the environment. Buildings that are charged the MCP rate must follow the program’s water-saving rules.
• New York City Water Bill Assistance Programs: The Department of Environmental Protection in New York City has several programs to help people pay their water bills. The Water Credit Program, the Water Rate Assistance Program, and the Water Debt Assistance Program are some of these services.

DO check out expert researched content on how to save money on your NYC water bill

NYC Water Consumption Data

About 1 billion gallons of water is used daily in NYC by over 8.8 million residents, with 70,000 gallons used yearly by an average single-family home costing $384 annually.

Though since 1990, demand has dropped over 30% from the peak of 1,500 MGD in 1980, most of the current need is met by surface water as the supply system brings safe drinking water to NYC and surrounding counties.

The full New York City Water Consumption Data can be found here https://www.nyc.gov/site/dep/water/history-of-drought-water-consumption.page

Conserve water to reduce your water bill and also help the environment.

Main Sources of Water In New York City

The water supply system in New York City is made up of aqueducts, reservoirs, and pipes that bring fresh water to the city.

The system hauls surface water by gravity from 2,000 square miles of land in three upstate watersheds: the Croton, the Delaware, and the Catskill.

Most of the water comes from rain and snow that falls in the watershed and runs to nearby streams. The water is then collected in reservoirs.

The Catskill and Delaware Watersheds are where “the best water in the world” comes from.

There is also the Croton Watershed in Westchester and Putnam counties, which is part of the plan. The water quality of NYC is one of the best in the world.

The city also owns 68 wells in Queens, New York, that used to belong to the Jamaica Water Supply Company.

Wrapping Up

Paying your NYC water bill online through the DEP portal is a quick and easy process.

By registering for an nyc water board account, NYC water customers can securely view their balance, make one-time payments, set up autopay, and manage their water account fully online.

This saves time and gives you more control over your payments. Just be sure to log in and pay your bill before the due date each month to avoid late fees.

If you have any questions related to the NYC water bill pay, check out our comprehensive FAQs section to learn more.

FAQs: