Paying your NYC water bill can be done through various convenient methods, with options for online payments, automated payments, in-person payments, and Payment Plans.
New Yorkers can choose the payment method that works best for their needs.
This article will outline the main NYC water bill payment options available and provide tips for choosing the right method for you.
NYC Water Bill Payment Options
There are mainly 4 proven methods to pay your NYC water bills, these payment methods are sure shot choices of the NYC water consumers.
Please stick to the article while we explore all 4 methods for your water bill paying convenience.
Method 1: NYC Water Bill Online Payment Option
The NYC Water Board website lets people pay their water bills online with a credit card, debit card, or bank account.
How to pay?
- Go to the DEP Quickpay website.
- Enter your Water Bill “Account number” in the required field.
- You can find your 13-digit NYC water account number on your bill.
- Check the “I’m not a robot” option.
- Click on “Submit“.
- Finish the approval process so that the payment can go through.
Method 2: NYC Water Payment Plans
Customers with past-due water bills can get payment plans from the Department of Environmental Protection (DEP) that let them pay off their bills over time.
Here are the steps you can take to join the NYC Department of Environmental Protection (DEP) Amnesty Program:
- To get an exemption or make a payment plan, call the DEP’s Collections Unit at 718-595-7890, Monday through Friday, 9 AM to 6 PM, or email them at collectionsunit@dep.nyc.gov.
- Call (718) 595-7000 or go to DEP’s water amnesty page to get amnesty and make sure you’re eligible or not.
NOTE: On May 31, 2023, the Department of Environmental Protection's (DEP) limited, one-time Amnesty Program came to an end.
Method 3: NYC Water Bill In-Person Payment
There are authorized payment agent sites where you can pay in person and pay with cash without a fee.
If you want to pay your NYC water bill in person, you can go to any of the places named in your neighborhood. To find a place to pay, follow these steps:
- Click on “Payment Locations” under the “Billing and Payment” tab on the NYC Water Board website.
- Just type in your zip code or neighborhood to find the closest place where you can make a payment.
DEP Borough Offices Location:
The Dept. of Environmental Protection (DEP) Borough Offices are open from 9 AM to 5 PM, Monday through Friday.
Bronx
Brooklyn
Manhattan
Queens
Staten Island
Method 4: NYC Water Bill Pay Automatic Payment
The DEP has a plan called “Autopay” that lets people pay their bills on a set date every month by having money taken out of their credit card or bank account automatically.
Customers who sign up for Autopay can also get a $100 credit on their next water bill.
Here is how to enroll in DEP autopay:
- Step 1: Open your Windows browser, and type in NYC DEP in your search bar.
- Step 2: Pick the first result that is the official DEP page for your NYC water bill pay.
- Step 3: On the page, scroll down a little down. You will see an option that says “MY DEP Account“, click on it.
- Step 4: A new window will open, on that page you will have a “Sign In” option. Enter your email address and password and select the sign-in button.
- Step 5: Once signed in to your MY DEP Account, on the left upper corner of your dashboard you will see an option that says “Billing” Click on it.
- Step 6: Under the “Billing” option choose the “Monthly Billing” option.
- Step 7: Next, Under the “Monthly billing” option you have to choose “Enroll in AutoPay“.
- Step 8: Connect the Autopay method to the bank account you want to use. This is the account that your water bill payments will be taken out of regularly.
- Step 9: Lastly, follow the on-screen instructions for setting up the MY DEP Account autopay feature.
- Step 10: When done, click on the “Submit” button and you have enrolled in the DEP autopay feature.
NYC Water Bill Pay Additional Information
- If a family has a low income, the Low-Income Family Water Assistance Program (LIHWAP) may be able to help with their past-due water and sewer bills.
- The NYC Water Board has extended a program that lets people who pay some or all of their unpaid water bills avoid paying interest on those bills.
- Credit cards can also be used to make one-time payments online or over the phone.
Troubleshooting Common Payment Issues
No payment system is 100% foolproof. Here are some troubleshooting tips for common issues when paying your NYC water bill:
Online Portal Problems
- Website not working – The payment portals may experience intermittent outages. Try again in a few hours or switch to another payment method in the meantime.
- Can’t create an account – Double-check that all fields are filled out properly. Contact customer support if you still can’t create an account after multiple tries.
- Wrong account charged – Make sure you correctly enter the DEP water account number associated with your address. Contact the DEP to remove any incorrect charges.
- Payment not processed – Log into your account to verify the payment went through. If not, retry the transaction or call your bank.
Automated Payment Problems
- Wrong payment amount – If the deducted amount is incorrect, update the payment amount at least 3 days before your next scheduled automatic payment.
- Delays or missed payments – Give your bank/DEP at least 5 business days to process automated payments. If it still doesn’t go through, contact them to troubleshoot.
- Insufficient funds – Make sure your linked bank account has enough balance on your scheduled automatic payment date. Overdraft fees may apply for low funds.
In-Person Payment Issues
- Location closed – Call ahead to make sure your selected payment center is open and confirm hours. Many have reduced hours due to COVID-19.
- Long wait times – Some locations may have long wait lines during peak times. Consider dropping by earlier/later or on less busy days like Wednesday.
- Incorrect cash payment – When paying by cash, double-check your payment amount with the clerk. Count out bills carefully before handing them over.
- No receipt – Make sure to get a receipt as proof of your payment. If accidentally forgotten, call the location to request receipt records.
Following these troubleshooting tips will help you avoid common pitfalls and pay your water bill conveniently and stress-free. Let us know if any issues persist after trying these fixes.
Wrapping Up
NYC offers water bill payment flexibility through online, automated, Payment plans, and in-person options.
Online portals provide convenient electronic payment, automated payments create worry-free billing cycles, and in-person locations allow cash payments across the boroughs.
Determine your needs and preferred level of convenience to choose the right method and pay your water bill smoothly and on time.
FAQs: NYC Water Bill Payment Options
Q: What do I need to pay my water bill online?
A: You’ll need to create an account on NYC DEP and have your account number handy to complete online payment.
Q: How do I enroll in paperless billing?
A: After creating an online account, you can elect to go paperless and receive electronic billing statements instead of mailed paper bills.
Q: Can I pay by phone?
A: Unfortunately the DEP does not currently offer phone payments. You’ll need to use one of the online, automated, or in-person payment options.
Q: Where can I find authorized in-person payment locations?
A: The DEP website lists all authorized payment agents by borough. Many pharmacies, grocery stores, and check cashing locations accept in-person payments.
Q: What if I’m late paying my water bill?
A: Late payments will incur penalties and interest charges. Sign up for automated payments to avoid late fees. Ongoing non-payment can result in a water service shut-off.